Effective Date: 01-01-2025

Soul Heart Hands, LLC ("we," "our," "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you interact with our website (FIESTASTORE.COM). By using our site, you agree to the practices outlined below.

1. Our Commitment to Privacy

We respect your privacy and will never sell, rent, or trade your personal information to third parties. Your account data is kept confidential and is only shared when necessary to fulfill your order (e.g., with shipping carriers or payment processors).

We will only contact you by phone or email regarding your order or with your explicit consent for marketing communications.

2. Security

We take your data security seriously.

Our website is SSL-enabled, encrypting all data transmitted between you and our site.

We use industry-standard security protocols to protect against unauthorized access, misuse, alteration, or disclosure of personal data.

For added transparency, you may verify our site’s security certificate by clicking on the SSL security seal displayed on our site.

3. Collection of Information

We collect only the information necessary to:

Process and fulfill your orders

Communicate updates about your transactions (e.g., shipping confirmations)

Improve our website and user experience

Types of data collected include:

Name, email address, phone number, and shipping/billing details

Payment information (processed securely by third-party payment processors)

Browser and device data (via cookies – see Section 6)

4. Non-Transaction Related Emails

You may opt-in to receive promotional emails about our products, deals, and events, including those from FIESTA ON MAIN®, FIESTA AT NORTH STAR®, and DIA DE LOS MUERTOS MUSEUM®.

Sign up at the bottom of our website to join our newsletter.

You may unsubscribe at any time by clicking "Unsubscribe" in any email.

We comply with GDPR (EU/EEA) and CAN-SPAM Act (U.S.) email regulations.

5. Intended Use

This website is not intended for children under 18.

Minors may use the website only under parental/guardian supervision.

If we learn that we have inadvertently collected information from a child under 18, we will delete it promptly.

The website must not be used for illegal activities or fraudulent purposes.

6. Use of Cookies & Tracking

Cookies are small files stored on your device to enhance your browsing experience. Our website uses cookies for:

Automatic Login: Securely recognize your account on return visits.

Session Management: Keep your shopping cart active and session secure.

Improved Functionality: Store preferences and streamline navigation.

GDPR Notice: EU users will see a cookie consent banner. By continuing to use our site, you consent to cookie usage. You may disable cookies in your browser, but some features may not function properly.

7. Your Privacy Rights

Depending on your location (EU/EEA under GDPR, California under CCPA), you have rights to:

Access: Request a copy of your personal data.

Rectification: Correct inaccurate or incomplete data.

Deletion ("Right to be Forgotten"): Request deletion of your personal data.

Restriction/Objection: Limit or object to data processing.

Portability: Receive your data in a machine-readable format.

Opt-out of sale (CCPA): We do not sell your data but comply with CCPA’s provisions.

To exercise these rights, contact us here.

8. Data Retention

We retain your data only as long as necessary to fulfill orders, meet legal obligations, and resolve disputes. Once no longer needed, we securely delete or anonymize your information.