All payments for this website must be in U.S. funds.
ORDER MINIMUMS
There is no minimum purchase order for retail customers.
Wholesale customers are required to make a minimum purchase of $100.00 per order and all prices are subject to change without prior notice. It is advised to check the pricing before making a purchase.
TAXES
During checkout, we will collect and charge sales tax for orders delivered to Texas addresses, unless a tax exempt form has been filed. For orders shipped to other states, the purchaser is responsible for paying all associated sales or other taxes. Please refer to your local and state tax codes for more information. All taxes are subject to change due to tax code updates without prior notice. The sales taxes we collect for Texas orders are based on the current rates in San Antonio, Texas.
ACCEPTANCE OF ORDERS / STOCK AVAILABILITY
Receipt or order confirmation does not indicate acceptance of your order, and we reserve the right to accept or decline any order, or provide less than the quantity ordered. We will only charge for fulfilled items upon shipment. Online stock availability is subject to change without notice and may be manually checked at our warehouse. We will notify you of any discrepancies in quantity and estimated shipping dates.
CANCELLATIONS AND ORDER MODIFICATIONS
It is important to carefully review your order before submitting it, as changes or cancellations can only be made before the order is shipped out. If you need to modify or cancel an order, please contact Soul Heart Hands, LLC. as soon as possible.
If you need to change the shipping address after the order has shipped, additional shipping charges will apply and will be charged to your card. If merchandise is rejected or returned to Soul Heart Hands, LLC., the full freight charges will be charged to your card.
Therefore, it is important to verify that the correct shipping address has been entered before submitting your order.
If merchandise is rejected or returned to us the full incurred freight charges will be charged to your card.
Please, fully review your order before submitting online. Make sure the correct ship-to address has been submitted.
EXCHANGES, RETURN AND DAMAGED MERCHANDISE POLICY
To keep product prices low all sales are final. There are no refunds. Exchanges of unopened and unused merchandise are possible within 7 days after your receive the package only if shipping or freight charges are paid both ways or for store credit only. Check all merchandise upon arrival.
- DAMAGES - In case you receive damaged merchandise, please accept all packages and immediately notify the delivery person and ALAMO FIESTA.COM. Request the delivery person to note down the damage and keep all damaged boxes with contents inside for carrier claim inspection. It is advisable to take picture(s) of all the damaged merchandise and boxes to expedite the claim processing. Failure to notify ALAMO FIESTA.COM within 5 business days may result in a loss of claim with the shipping carrier or freight company. Please note that ALAMO FIESTA.COM will not be responsible for lost claims due to inaction. We will file the necessary claim forms on your behalf and try our best to expedite your claim.
- INSURANCE - By default, all packages are insured for up to $100 in value. However, if the value of your merchandise exceeds $100 and you would like additional insurance coverage, please indicate this in the comments section when checking out or contact us via phone to arrange for insurance coverage for a percentage-based fee.
SHIPPING METHODS, QUOTES, AND TRANSIT TIMES
All packages are FOB origin shipping point /FCA origin shipping point San Antonio, Texas (Incoterms 2010)
We offer shipping services through various carriers including USPS, FedEx, and multiple freight carriers. Shipping charges are estimated based on weight and destination zip code, including handling. However, some orders may become oversized or overweight depending on the size and quantity of items ordered, and may incur additional shipping charges or require shipping via Freight. In such cases, we will inform you of the correct shipping amount and obtain your authorization before shipping out the order. Please note that we may also contact you if any special shipping arrangements are needed or if the shipping cost has increased from the original estimate quoted online.
Standard Ground (1-6 Days) - Picked up same day on all orders placed before 2PM C.S.T. or next day for orders after 2PM by UPS or FedEx. All orders have to be below 150lbs.
Freight /Palletized (2-14 days) - Price Range: $110-$400 / Pallet with space of 40in.X48in.X84in. below 900lbs. We will call you back with exact cost before shipping. Freight service may be required or recommended for larger / heavier packages. We do not have a live rate estimator online for this service however we call it in and call you back with exact quote. Freight deliveries are to street curb ONLY; NO door or inside deliveries. Additional fees may apply for the following destination instances, services, or deliveries: residential destinations,tradeshows, construction sites, limited acess destinations, schools, churches, and liftgate service. The delivery freight truck is usually a large boxed container so low cleareance streets may prohibit delivery. We may also palletize packages for convenient handling. Please talk to our representatives for more information.
The quote range of ($110-$400) includes limited school / church delivery access and lift-gate on delivery for one pallet only. The distance from San Antonio, Texas is what determines the range price per pallet. We can also ship full (28-53 foot long) truck loads if required.
In-Store Pickup - FREE! We will hold the order until you pick it up. We will charge your credit card ONLY once we have the order ready to be picked up for faster service. We will attempt to contact you only once to let you know your order is ready. However, please call us or state your instructions in the Comments Section in our check-out page if you need the merchandise by a specific times. Pickup address: 102 W. Rector San Antonio, Texas 78216.
Expedited Shipping Services (2nd Day Air or Next Day Air) - Our expedited shipping services, such as Two Day Air and Overnight Standard Air, are only available under certain circumstances and with additional terms of use. We typically offer Economy Shipping and Standard Ground as our standard shipping services. If you require expedited shipping, please contact us and we will let you know if it's possible to fulfill your request. Please note that orders must be placed before 10AM (CST) to be eligible for expedited shipping. If you choose to use these services, you will be responsible for ensuring a successful delivery, and we will not be liable for any late deliveries due to carrier faults or failed delivery attempts caused by your fault or negligence. Once your order has been shipped, we will not refund any part of the shipping charges. To ensure a successful delivery, please double-check the shipping address and provide any special instructions. Costs are usually 4-7 times the Regular Ground Service rates. If you require expedited shipping between March 1st and May 1st, please contact us for more information please it may not be available due to the busy season.
International Shipping (or Outside Continental U.S.)- We do not offer International Shipping at this moment.
PROCESSING AND SHIPPING TIME
PROCESSING TIME: Most orders ship-out SAME DAY if submitted before 11AM (CST) with Standard Ground Services. However, orders are subject to take longer if we are out of stock, we need further information to process your order, or are in high season (more information below).
DELAYED PROCESSING FOR FIESTA SEASON! During the months of March and April, there will be a processing time of 2 to 6 days for all phone and internet orders due to high demand. Please note that this processing time does not include shipping transit times. To ensure timely delivery, we advise customers to order in advance of their due date during this season. This processing time applies to all orders, whether for pick-up or shipment. Our online quantity system may not accurately reflect stock availability during this time, with items appearing sold out when in fact they are in stock or vice versa. Regardless of availability, we encourage customers to place their orders and we will contact them if we are unable to fulfill their request. For faster and more accurate order processing, we strongly recommend placing orders online. We apologize for any inconvenience and appreciate your understanding. Thank you.
OTHER IMPORTANT DISCLAIMERS AND FACTS
Appreciate the art made by hand.
Since our items are handmade by skilled artisans, there may be slight differences in appearance, shape, and dimensions between each one. The sizes listed on our website and documentation are approximate. These differences and imperfections add to the uniqueness of each item. We appreciate the artistry of handmade goods.
Product colors, sizes, or material changes or discrepancies.
Please note that colors and sizes may change without notice due to manufacturer updates in dyes or manufacturing procedures, which are beyond our control. Additionally, the colors and intensities of the product images on computer or internet device screens may differ from the actual product.
Our Packaging Materials
We prioritize Earth conservation and cost efficiency by using recycled or previously-used boxes and containers to ship your merchandise. These boxes may have writing or unit quantities imprinted on them, but please disregard them. Instead, refer to the receipt or invoice attached outside the box for accurate information on package content and quantities.